AI drafts guest replies and pricing suggestions for your Airbnb & Booking properties — but nothing goes live without Guardian’s validation. Every message, every pricing update, every automated decision is reviewed, checked and secured before it reaches your guests. You stay in control. Always.
Modular integrations — starting with Smoobu
A real-time command center for your short-term rental portfolio — messaging, pricing, bookings and Guardian all in one view.
PilotStay sits between your PMS and your guests. Every AI action passes through a transparent pipeline you can inspect, edit, approve, or reject.
Start manual, graduate to hybrid, unlock auto when you're ready. Guardian protects every mode.
You handle everything. PilotStay provides analytics and insights but takes no action.
AI drafts messages and pricing suggestions. Everything lands in your outbox for review before it's applied.
AI executes within strict Guardian rules. Replies send and prices update automatically — within the boundaries you define.
Guardian is the security and governance layer that wraps every AI action. It ensures nothing exceeds your defined boundaries — ever.
Set min/max price ranges, response time windows, and action frequency caps. Guardian blocks anything outside your rules.
Every AI action is logged with timestamps, context, and decision reasoning. Full transparency, full accountability.
Control which properties, guest segments, or action types the AI may handle — and which require manual review.
Unusual patterns — sudden price spikes, rapid-fire messages, booking anomalies — are flagged and paused automatically.
Made a mistake? Roll back any AI action to its previous state with one click. Pricing, messages — everything is reversible.
Define who can approve what. Property managers, owners, and team leads each get appropriate permission levels.
PilotStay is not locked to one provider. It's designed as a PMS-agnostic automation layer with modular connectors.
Full bi-directional sync — messages, reservations, pricing, property data. The first native PilotStay connector.
Using a different PMS? Let us know — we'll prioritize connectors based on demand.
Request Your PMSNever in Hybrid mode (the default). Every AI draft lands in your outbox and waits for your explicit approval. In Auto mode, Guardian rules determine what can be sent — but you define those rules, and everything is logged and reversible.
No. PilotStay is built as a PMS-agnostic automation layer. Smoobu is our first live integration, but the architecture is modular — additional connectors for Guesty, Hostaway, Lodgify, and Cloudbeds are on the roadmap.
Guardian is PilotStay's safety and governance layer. It enforces thresholds, logs every action, detects anomalies, and lets you roll back any AI decision. It works across all modes — Manual, Hybrid, and Auto.
We're onboarding a limited number of operators during beta. Sign up below and we'll reach out with next steps.